Returns and Exchanges

We hope you'll love your Fern Jewellery purchase. However, if you're not completely satisfied, we're here to make the returns process as simple and straightforward as possible.

Returning Your Order

If you wish to return an item, you may do so within 14 days of receiving your order.

To be eligible for a refund, your jewellery must be:

• Unworn and unused.
• Returned in its original jewellery box and packaging.
• In the same condition in which it was received.

Once your return has been received and inspected, we'll process your refund as quickly as possible. Refunds will be made using your original payment method.

Return Postage

Customers are responsible for the cost of returning unwanted items. For your peace of mind, we recommend using a tracked postal service, as we cannot accept responsibility for items lost or damaged during their return journey.

How to Arrange a Return

Before returning your jewellery, please contact us by email with your order details. We'll provide you with the return address along with simple instructions on how to send your item back safely.

Exchanges

If you would like to exchange an item, please get in touch before returning it. We'll do our best to help, subject to stock availability.

Faulty or Damaged Items

Every piece of Fern Jewellery is carefully handcrafted and inspected before dispatch. If your order arrives damaged or you believe there is a fault with your jewellery, please contact us as soon as possible, ideally including photographs of the item. We'll work with you to resolve the issue promptly.

If you have any questions about our returns and exchanges policy, please don't hesitate to get in touch. We're always happy to help.